FAQs
What can I buy with the e-gift card?
With the e-gift card you can buy products and Spa treatments on Clarins.com and at Clarins Skin Spa Laval.
Where can I use my e-gift card?
You can use the e-gift card to buy products and Spa treatments in Canada on Clarins.com and at Clarins Skin Spa Laval.
How can I check my e-gift card balance?
Simply create an account or log in to your Clarins.com account and click on the “Gift Card” section under My Account. Enter the gift card number and click "Check Balance". You can also ask your Beauty Advisor at Clarins Skin Spa Laval.
How does the e-gift card work?
On Clarins.com, select "Add a Gift Card" during the payment step. Enter your e-gift card number and PIN code. If your e-gift card doesn't cover the full amount, you can cover the remaining balance with another form of payment.For in-store purchases, print or save the e-gift card on your smartphone, then present the barcode at checkout.
What is the expiration date of the e-gift card?
The e-gift card never expires!
Can the e-gift card be used more than once?
Yes, you can use the e-gift card until the total amount has been redeemed. You can check the remaining balance under My Account on Clarins.com in the “Gift Card” section. To check the balance in-store just ask the cashier.
Is it possible to receive the e-gift card by mail?
No, the e-gift card is only available by email. However, you can print it out after viewing it in the email. Another option is to purchase a physical card.
Can I exchange my e-gift card or receive a refund for my e-gift card?
No, it is not possible to exchange your e-gift card or to receive a refund for your e-gift card.
Can I benefit from the current promotional offer on Clarins.com when buying an e-gift card?
Promotional offers and discounts may not be applied to the purchase of e-gift cards on Clarins.com. The value of the e-gift card you are purchasing is not used to determine promotional thresholds. You could benefit from the current promotional Clarins.com offer if, in addition to the e-gift card, you purchase Clarins products that are eligible for the offer and meet the order value threshold.
When will I receive the e-gift card?
If you have only purchased an e-gift card: You or the recipient will receive an email to claim the e-gift card as soon as your payment has been processed. This process can take between 1 and 2 business days.If you have purchased an e-gift card and one or more Clarins products: You will receive an email to claim the e-gift card after the products in your order have shipped. This process can take between 1 and 2 business days.
