Home Privacy Policy

Privacy Policy

Updated November 2024

Introduction

This Privacy Policy is applicable to all the services offered by, and the website www.clarins.ca (“the Site”) operated by, the company Clarins Canada, Inc., (“Clarins”, “us” or “our”), whose registered offices are located at 815 Desserte Est, Autoroute 13, Laval, QC H7W 5N4. Personal information gathered about you and processed in accordance with this Privacy Policy is controlled by Clarins.

Before submitting any of your Personal Information to us, please read the following Privacy Policy to understand how we use your Personal Information.

This Privacy Policy contains important information on our commitment to the protection of your Personal Information, including:

Please note that by using the Site, or otherwise submitting information to us, you are authorizing Clarins to collect, store, transfer and use your Personal Information in accordance with this Privacy Policy.

This Privacy Policy and the Site are intended for the use of Canadian residents only. If you are not a Canadian resident, please consult the Clarins website and Privacy Policy for your country of residence.

If you have any questions about this Privacy Policy at any time, please contact us at privacy@clarins.ca. This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page. In case of such an update we will post a prominent notice on our Site notifying you of the change. Your consent to the changes will be implied if you do not oppose to them within 30 days after you have been given notice.

What is Personal Information?

For the purposes of this Privacy Policy, and in accordance with applicable privacy laws, the term “Personal Information” refers to any information that may be used to identify you, including information that may be generated through the use of websites Examples of Personal Information include, but not limited to your name, e-mail address, postal address and purchase history (as further described below).

When do we collect Personal Information?

We may collect Personal Information in a number of circumstances. For example, we collect Personal Information from you when you do the following through our Site:

  • Visit the Site;
  • Register on the Site or subscribe to newsletters and other information;
  • Order goods or services; and
  • Submit any other queries online.

What Personal Information do we collect from you?

The Personal Information that we may collect about you includes:

  • Name;
  • Postal address;
  • Phone number;
  • E-mail address;
  • Credit card, debit card, or checking account information (including credit card number and expiration date);
  • Any other Personal Information provided by you; and
  • Your Internet Protocol (IP) address, information about the websites you visit and your trends as a user as explained further below, under Cookies, Web Beacons and Log Files.

For what purpose is my Personal Information collected and how is it used?

We collect and use your Personal Information for a range of purposes relating to operating our business and providing services to you , as well as for certain secondary purposes.

  1. Primary purposes

    Your Personal Information is generally collected in order for Clarins to carry out its business and provide you with services, including to  do the following:

    • Administer this Site;
    • Improve your browsing experience;
    • Enable the use of the services made available on this Site;
    • Confirm, process and track your orders for goods and services;
    • Deliver goods and services that you purchase online;
    • Provide after sales services, handle goods returns, recalls;
    • Send statements and invoices to you;
    • Administer billing, payment and collection for your purchases;
    • To monitor and analyze usage of our site and identify trends;
    • To customize, measure and improve our services, content and advertising;
    • Respond to your submitted comments or queries;
    • As otherwise required or permitted by law.
  2. Potential Secondary Uses

    As permitted by law, we may also use some of your Personal Information for purposes not directly connected to your use of the Services, as set out below. In some cases, you may choose not to participate in such activities, or to refrain from providing us with your Personal Information. In other cases, you may opt-out of the use of your Personal Information for secondary purposes by contacting us, as set out below under Contact. For completeness, we also note below a number of practices that involve only the collection and use of aggregated information.

    a) Marketing Communications

    Where permitted by law, we may communicate with you by postal mail, telephone (including through automatic dialing-announcing devices), fax, e-mail, SMS, MMS, or any other communications means about the latest news or special offers from Clarins and our selected partners which may be of interest to you, unless you have opted to be excluded from these communications. You can inform us at any time, by any of the following mean, if you no longer wish to receive such information or to specify your communication preferences:

    • by sending us an e-mail message at: privacy@clarins.ca,
    • by telling us, on a marketing telephone call, that you prefer not to be called again
    • by calling the number provided for the purpose on any automated telephone calls
    • by clicking the unsubscribe link on any marketing email communication
    • by texting “stop” in response to any sms or mms messages

    b) Online Advertising

    Clarins licenses technology to serve advertisements on its own Sites and within its content as that content is served across the Internet. In addition, Clarins may use third party network advertisers to serve advertisements based on your use of the Site and viewing of our content. We do not share Personal Information with these third parties; however, ad network providers, advertisers and/or sponsors may set and access their own cookies, pixel tags and similar technologies on your device and they may otherwise collect or have access to information about you, including information about your web usage. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other web sites. We may use a variety of companies to serve advertisements.

    If you prefer to not receive online interest-based advertising, you can opt out of certain network advertising programs through the Digital Advertising Alliance of Canada (DAAC) Opt-Out Page: https://youradchoices.ca/fr/retrait/. Please note that even if you choose to remove opt out of the receipt of interest-based ads, you will still see advertisements while you're browsing online; however, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DACC Opt-Out Page provides a tool that identifies its participating companies and their advertising and privacy practices.

    As described further below, you may also prevent the tracking of your web usage by disabling cookies in your browser.

    c) Website Usage and Analytics

    Clarins collects certain information about visitors to the Site through various Internet technologies, such as through log files, and through cookies, web beacons and similar technologies. We use this information to better understand the way our Site is used, such as to identify repeat visitors and to track the number of unique visits to our Site, the number of views to particular pages, and time of day patterns.

    Clarins may use third party analytics vendors to evaluate and provide us with information about the use of the Site and viewing of our content. We do not share Personal Information with these third parties, but analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including information about your web usage.

    As described further below, you may also prevent the tracking of your web usage by disabling cookies in your browser.

    d) User-Submitted Content

    From time to time, users of the Site may submit testimonials, photographs or other writings. By providing such submissions, users consent to Clarins using such submissions together with the user’s name and location in any and all media.

    e) Contests and Surveys

    To participate in certain services-related promotions, including, but not limited to, contests, sweepstakes and surveys, there may be a separate registration process which may require the submission of Personal Information (including your name, email address, mailing address, telephone number, etc.). We will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won), and for the purposes stated in the registration form.

    You may also have the opportunity to opt-in to receive special promotions or offers from our advertisers as a result of your use of the Site and/or Services. . In some cases, users may also be given the choice of providing their name and location when responding to customer satisfaction surveys.

How does our “Refer a Friend” Referral Program work?

Our referral program allows Clarins’ customers to invite members of their personal network to share the Clarins experience through the Refer a Friend program. This begins when your referring friend (“Friend”) sends a referral link to you via their personal social media, email, text, or other means. If you choose to open the referral link, you will be directed to our Refer a Friend page where we will ask for your first and last name and email address to check your program eligibility, i.e., no previous Clarins.ca purchase history. If you are eligible, we will email you a promotional code for use on your first on-line purchase.

When you place your first order, your Friend will also receive a promotional code for their next on-line purchase.

We will let your Friend know that you have clicked on the referral link by displaying your first name and a truncated version of the email address you provide on the “Refer a Friend” section of the Friend’s “My Account” of our Site, along with your first-order status (“Placed order” or “Waiting for an order”). This information will only be available to us, and to individuals with your Friend’s account login information.

If you are eligible for the Refer a Friend program, we will use, disclose, and otherwise process the personal information you provide as described in this Privacy Notice and our Terms & Conditions. This will include sending you periodic emails with information about Clarins such as new product launches, personalized offers, and product previews. You may opt out of receiving commercial emails as described in this Privacy Notice.

With whom may we share your Personal Information and why?

We may share Personal Information collected via the Site with third party service providers who perform services on our behalf, based on our instructions, such as to help us to operate the Site, process your orders and queries or otherwise manage the customer relationship between you and Clarins. We will limit our disclosure of your Personal Information to such third parties to that which is reasonably necessary for the purpose or service for which the third-party service provider has been engaged. We will use contractual and other means to provide a comparable level of protection while the information is being processed by such third parties, including limiting such providers to using your Personal Information solely to provide Clarins with the specific service for which they were engaged, and for no other purpose. You can obtain more information about our policies and practices with respect to the use of Personal Information by third party service providers by contacting the Data Protection Manager at privacy@clarins.ca.

When you register on our Site and provide your consent by ticking the relevant box, the Personal Information you submitted and the information concerning your use of the Site will be shared with Clarins and any of its affiliated companies so that they can send you information about their products. . These organisations are in the cosmetics industry and the information that you will be sent will relate to their products only. You may opt-out at any time from our sharing of your Personal Information with these companies by contacting the Data Protection Manager at privacy@clarins.ca.

We may share or transfer your Personal Information where reasonably required in the context of a sale, merger or amalgamation of all or part of our business or the insurance of securitization of our assets. In any such case, the recipient parties will be contractually required to keep the information confidential and use it only for the purposes of the transaction, or proposed transaction, in question. I In the event a business transaction is affected, assignees or successors of Clarins or our business or assets, or those of our affiliated entities, may use and disclose Personal Information only for the purposes as set out this Privacy Policy, unless further consent is obtained.Otherwise, we will only disclose Personal Information, as required or permitted by law, including:

  • to government bodies and law enforcement agencies
  • in connection with any legal proceedings or prospective legal proceedings involving Clarins
  • to otherwise establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk as permitted by law)

Upon request, we will inform you about the disclosure and the entity to which we disclosed your Personal Information, unless prohibited by law.

Clarins may also share with third parties aggregated or de-identified information, which cannot reasonably be used to identify a particular individual.

Cookies, Web Beacons and Log Files

An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, with some broadband connections, it is possible that the IP address assigned to your service may be static. In some cases, when combined with other information linked to an IP address, from across the Internet or that is held by other organizations with which a user might deal, that an Internet service account holder could be identified through their IP address – particularly if it is a static address. Clarins may use your IP address to gather aggregate information respecting your use of the Site; however, we will only be able to identify you individually if we have the means of linking your IP address to you as a particular user. This usually requires access to additional information which we do not seek.

When you view our Site we, or advertising and analytics companies that we may retain, may store information on the hard drive of your computer, tablet or mobile device in the form of a "cookie" Cookies are small text files stored on your device that identify your browser/IP address – but not you as a named individual – to our computers each time you visit our Site or other sites on the web. Cookies do not allow us access to the rest of your computer. More information about cookies can be found at https://en.wikipedia.org/wiki/HTTP_cookie.

Cookies allow us to tailor our Site to your interests and preferences. For example, a cookie might contain information about the web pages you have visited on the Site, which could allow us to customise your next visit to the websites. We may also use cookies to collect aggregated statistical information. Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Site.

In order to analyse the success of our marketing campaigns, we also implement other technologies such as web beacons. A web beacon is a small transparent graphic image that allows us to record simple user actions related to our Site and to email communications received from us, which assist us in determining the usage and effectiveness of our Site and communications. These “images” are automatically loaded to your browser/device when you visit the Site or open an html format email message from us, thereby letting us know if a certain page was visited or an email message was opened.

Log files are records of all visits to our Site, which are automatically generated by our servers or Site hosts. Our server creates log files of information such as the IP address from your network, what pages were explored and the length of your visit. This information is not used to develop a personal profile of you; rather, we study visitor trends since we are interested in the successful dissemination of information through the Site. Analysis software is used to generate reports, consisting of aggregated information, which help us to learn more about how we can enhance your experience with the Site. The log files are regularly purged.

Linking to other websites

The Site contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Retention and Storage

We will retain your Personal Information for only so long as is necessary to fulfil the purposes for which it was collected, and for such periods of time as may be required to comply with applicable law.

When your Personal Information is no longer required, we will make all reasonable efforts to ensure all electronic and hard copies of such information are securely destroyed and irreversibly deleted from our systems.

Your Personal Information may be stored or processed by Clarins or its third party service providers outside of your home country, where it may be subject to the legal requirements of the country in which it is stored or processed.

How do we keep your information secure?

Clarins takes commercially reasonable security measures to protect against unauthorized access to, or unauthorized use, alteration or disclosure of, Personal Information that you share and that we collect and store.

These security measures may include practices such as keeping your Personal Information on a secured server behind a firewall, transmitting sensitive information (such as a credit card number) entered on our site using secure socket layer technology (SSL), internal reviews of our data collection practices and policies, as well as physical security measures to guard against unauthorized access to systems where we store your information. Other safeguards include physical measures (such as locked filing cabinets and restricted access to offices), organizational measures (such as security clearances and limiting access to a “need-to-know” basis) and technological measures (such as the use of passwords and encryption).

Your rights concerning your Personal Information

In accordance with applicable law, you have the right to request access to the Personal Information that we hold on you and to have any errors in that information corrected. You may also request that the Personal Information be deleted as well as object, free of charge, to the processing of your Personal Information for direct marketing purposes. Please address your written request to the Data Protection Manager at the contact address provided in the following section of this policy.

We will address your queries in accordance with the regime established by the applicable legislation.

Who to contact for any questions?

Please contact our Data Protection Manager should you have any questions, complaints or comments in connection with this Privacy Policy and/or the collection, storing, transfer and use of your Personal Information by Clarins. You may also contact our Data Protection Manager to obtain more information about our policies and practices relating to the collection, storing, transfer and use of Personal Information, or to access your Personal Information.

Clarins Data Protection Manager
815 Desserte Est
Autoroute 13
Laval, QC
H7W 5N4.
confidentialite@clarins.ca

Note that only privacy-related inquiries or requests may be sent to the above address. For other matters, please direct your communications to Clarins Consumer Relations at contact@clarins.ca.